A great customer experience isn’t just a customer benefit; it’s a competitive differentiator in any industry. This session covers customer service strategies to help you raise the standard of service excellence for your organization, business unit, division, or team. You’ll learn tactics to improve your communication strategies not just with your customer base, but also with your vendors, co-workers, friends and family.


The session will cover:

  • Cognitive biases that prevent effective service and communication
  • How people prefer to communicate
  • The effects on combative listening
  • The #1 reason loyal customers leave businesses
  • What customers need, not want
  • How to handle escalated situations
  • Super secrets in making a great first impression and its benefits

 Customer Service and Experience Strategies

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